Building a culture of trust starts with a shared vocabulary of simple — yet powerful — phrases that leaders use to say thanks, show empathy,and provide support.
Relationships of trust are rooted in understanding. Leaders who engage team members with compassion and gratitude encourage them to mutually invest in the teams and the clients they collectively serve. When team members trust one another and rally around each other and their leader to achieve desired outcomes, amazing things can happen.
Always treat your employees exactly as you want them to treat your best customers.
- STEPHEN R. COVEY
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